Privacy Policy

This Privacy Policy explains how Minutes Marketing collects, uses, shares and protects your personal information when you visit minutesmarketing.com (the “Website”), contact us, subscribe to our updates or work with us. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

By using the Website or sharing your details with us, you agree to this policy. Please also read our Terms & Conditions.

1. Who we are

Minutes Marketing (“we”, “us”, “our”) is a digital marketing agency based in Delhi NCR, India, operated by [Legal entity name]. We decide why and how your personal data is processed, which makes us the “Data Fiduciary” for that data under the Digital Personal Data Protection Act, 2023.

2. Information we collect

Information you give us

• Contact chat: when you use the chat on our Contact page, we collect your name, the service you are interested in and your WhatsApp number.
• Newsletter: when you subscribe, we collect your email address.
• Conversations: when you email, call or message us on WhatsApp or social media, we collect your name, contact details and anything you choose to share.
• Clients: when you work with us, we collect business and billing details, such as your company name, GST number, billing address and contact people, along with the materials and account access you give us to deliver the services.

Information collected automatically

When you browse the Website, our hosting provider and any analytics tools we use may record technical information, such as your IP address, browser and device type, the pages you visit, the website that referred you, and the date and time of your visit.

Information from other sources

We may receive information about you from platforms where you interact with us, such as LinkedIn or Instagram, from people who refer you to us, and, if you are a client, from the ad and analytics accounts you give us access to.

We do not ask for sensitive information such as card details, health information or biometric data through the Website. If you share login details with us so that we can deliver services, we use them only for that purpose. Where a platform allows it, we recommend giving us access through its user or partner access settings instead of sharing passwords.

3. How we use your information

We use personal information to:

• reply to your enquiry and contact you by WhatsApp, phone or email about the service you asked about;
• prepare proposals, and deliver, manage and bill for our services;
• send you newsletters and updates you have subscribed to;
• understand how the Website is used and improve it;
• keep the Website and our systems secure, and prevent fraud and misuse;
• meet our legal, tax and accounting obligations, and enforce our Terms.

We do not sell your personal information.

4. Consent and legal basis

We process your personal data with your consent, which you give when you submit your details to us, or for other uses the law allows, such as using information you have voluntarily given us for the purpose you gave it, or meeting a legal obligation. You can withdraw your consent at any time, as described in Your rights. Withdrawing consent does not affect processing we carried out before you withdrew it.

5. How we share information

We share personal information only when needed, with:

• Service providers who help us run our business, such as Formspree (which receives submissions from our contact chat), our email and WhatsApp messaging services (WhatsApp is operated by Meta), and our website hosting, cloud storage, accounting and analytics providers. They may use your data only to provide their services to us.
• Platforms and partners involved in delivering a client’s services, on that client’s instructions.
• Professional advisers, such as our accountants and lawyers.
• Authorities, when the law, a court order or a government request requires it, or when needed to protect our rights, our users or the public.
• A buyer or successor, if our business is merged, sold or restructured. Your information would remain protected by this policy.

6. Data we handle for clients

When we run campaigns or build websites for clients, we may handle personal data about the client’s own customers, for example leads from ad forms or contact lists used for remarketing. In that case we act on the client’s instructions as a “Data Processor”, and the client is responsible for having a valid basis, such as consent, to share that data with us. We use it only to deliver that client’s services and keep it confidential.

7. Cookies and similar technologies

Cookies are small files stored on your device. The Website may use cookies and similar technologies that it needs to work. Where we use analytics or advertising tools, such as Google Analytics or the Meta Pixel, they may also set cookies to help us understand visits and measure our campaigns. You can block or delete cookies in your browser settings, but some parts of the Website may not work properly without them.

8. How long we keep information

• Enquiries that do not lead to an engagement: up to 24 months after our last contact, unless you ask us to delete them sooner.
• Newsletter subscriptions: until you unsubscribe.
• Client records: for the length of the engagement, and afterwards for as long as Indian tax, accounting and other laws require.

When we no longer need information, we delete it or anonymise it.

9. How we protect information

We use reasonable security practices to protect personal data, including secure (HTTPS) connections, access controls, and limiting access to people who need it for their work. No method of sending or storing data is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will inform you and the relevant authorities as the law requires.

10. Your rights

Subject to applicable law, you have the right to:

• Access: ask for a summary of the personal data we hold about you and how we use it.
• Correction: ask us to correct, complete or update your personal data.
• Erasure: ask us to delete your personal data when it is no longer needed for the purpose it was collected for, unless the law requires us to keep it.
• Withdraw consent: withdraw your consent at any time. We will then stop using your data for that purpose.
• Grievance redressal: raise a complaint with our Grievance Officer (see below).
• Nominate: nominate another person to exercise these rights on your behalf in case of your death or incapacity.

To use any of these rights, email us at info@minutesmarketing.com. We may need to confirm your identity before acting on your request. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Marketing messages

We send newsletters and promotional messages only if you have subscribed or asked us to contact you. You can unsubscribe at any time by using the link in our emails, asking us on WhatsApp, or emailing us.

12. Children

The Website and our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared personal data with us, please contact us and we will delete it.

13. Data processed outside India

Some of our service providers, such as Formspree and some cloud and messaging services, may store or process data outside India. When this happens, we take reasonable steps to keep your data protected, and we transfer it only as Indian law allows.

14. Third-party websites and content

The Website links to third-party sites such as Instagram, LinkedIn, X, Reddit and WhatsApp, and loads some images from third-party services such as Unsplash. These third parties may collect information, such as your IP address, under their own privacy policies, which we do not control.

15. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its “Last updated” date. If we make significant changes, we will take reasonable steps to let you know.

16. Grievance Officer and contact

For questions, requests or complaints about this policy or how we handle your data, please contact our Grievance Officer:

We will acknowledge your complaint promptly and aim to resolve it within 30 days.